[Web Analytics] Are You Making This Mistake When You Look at Analytics? [What Matters More Than Traffic]

Article illustration: Does Your Traffic Lead to Inquiries?

From ACIDHOUSE, INC., this is Tetsuya Ashida.

I sometimes get questions like this from small business owners who have websites.

Small business owner
I'm quite surprised looking at my website's traffic. The numbers are higher than I expected, and there even seem to be visits from overseas. But nothing in particular is happening....

I want to raise sales quickly. Which Analytics numbers should I look at for that?

This article should help anyone with that question.

How many real prospects are there in the first place...?

It isn't clear exactly how much, but you should suspect that the following make up a fair share of your website traffic:

  1. visits from your own company
  2. visits from competitors
  3. WordPress hacking attempts

They likely account for more than you'd think.

This is especially true when sales haven't gone up since launch.

Is there a way to exclude my own visits?

On a PC, just use a browser add-on; on a smartphone, an app.

With Google Analytics Opt-out, the exclusion takes effect just by installing it. Please watch the video below.

Open source

With AdFilter, just add your website under "Per-site settings" and turn on analytics blocking. Please watch the video below.

Open source

Is there a way to exclude visits from competitors?

Unfortunately, you can't make competitors disappear, so there is no way to prevent it.

A certain competitor of the company I worked for ten years ago blocked access by IP address (something like the address of where a connection comes from).

That method is completely meaningless now that pocket Wi-Fi and smartphones are part of everyday life.

It's hard to say exactly how many such visits there are, but my gut feeling is that around 20% of all visits come from competitors.

Note

Similarly, the reality is that web ads (especially PPC ads) are also getting clicked like crazy by competitors.

Is there a way to exclude WordPress hacking attempts?

You can't exclude the hacking attempts themselves.

However, you can see the hacking history with a WordPress security plugin.
(And of course it also blocks them.)

Details of this plugin
Cerber Security, Antispam & Malware Scan – WordPress plugin | WordPress.org

Even this site gets hacking attempts like these—fewer than 10 a day, but that's the reality.

Note
There is also the technical question of "Do hacking attempts even show up in Analytics?", but that isn't the essence.

What matters more is the fact that there are more non-prospect visits than you imagine.

Also, if your page is in Japanese but Analytics shows a noticeable number of visits from overseas, you should first suspect that they are visits aimed at hacking.

Analytics traffic is just a fish finder

Actually, nothing I've described so far is a particularly big mistake when looking at Analytics.

The far more serious mistake is.... "getting fixated on the traffic numbers in Analytics".

In Analytics, traffic is where the numbers are biggest and most eye-catching, and it's easy to get the vague feeling that it will turn into money.

But unless the website is built around AdSense ads, the number of users and visits doesn't generate money by itself.

Analytics traffic is just fish-finder data. Having lots of fish and being able to catch them are two different things, right?

To raise sales, it is important to improve in this order:

  1. the number and rate of conversions (actual applications and inquiries)
  2. the number and rate of clicks on links and buttons that lead to the target page
  3. traffic

Keep that order in mind.

As for the concrete process of making improvements based on Analytics numbers, I'll add to this if I have a use case I can make public.